Dawson takes your concerns seriously and is committed to responding to and resolving any issues in a timely and appropriate manner. If you are dissatisfied with any of our products or services and wish to submit a complaint, you may contact us via:

• Email: compliance@dawsonpartners.com;
• Phone: +1 (647) 925-1284; or
• Mail: 79 Wellington Street West, Suite 2100, Box 92, Toronto, Ontario, M5K 1G8

When submitting a complaint, please include your name, contact information, and a detailed description of your concern(s) so we can assist you effectively.  You may also request assistance in filing your complaint, and we will gladly help guide you through the process.

We will keep you informed throughout the process and may reach out if additional information is needed. Our Complaints Officer, who oversees all complaint handling, may be contacted at compliance@dawsonpartners.com.

For Investors residing outside of Québec, once we receive your complaint, we will confirm its receipt in writing within five (5) calendar days. We will investigate thoroughly and provide a detailed written response within ninety (90) calendar days.

Dawson subscribes to the independent dispute resolution services provided by the Ombudsman for Banking Services and Investments (OBSI). If you are dissatisfied with our response to your complaint, or if we have not provided a formal response to you within ninety (90) calendar days from the date of your complaint, you may contact OBSI and request that your case be reviewed through their dispute resolution process. If you have received our final response and remain dissatisfied, you must contact OBSI within one hundred eighty (180) calendar days of receiving that response. Please note that OBSI will only review matters where the amount of loss claimed is $350,000 or less. You may choose to address any excess loss amount(s) through other methods. For more information, please visit OBSI’s website at www.obsi.ca, where you will find additional contact details and resources.

For Investors residing in Québec, once we receive your complaint, we will confirm its receipt in writing within five (5) calendar days unless we are able to fully resolve the matter within twenty (20) calendar days through a simplified process. For more complex cases, we will provide a detailed written response within sixty (60) calendar days. Under exceptional circumstances, this period may be extended to ninety (90) calendar days, in which case you will be notified accordingly.

You may also submit a valid complaint using the Autorité des marchés financiers’ (AMF) official complaint form, available here: AMF Complaint Form

 If you are dissatisfied with our response or handling of your complaint, you may request that your complaint be forwarded to the Autorité des marchés financiers for their review. The AMF may also offer dispute resolution services, if deemed appropriate. To request this, please notify our Complaints Officer in writing. We will forward your complaint file to the AMF within the timeline established by law. You may also reach the AMF by visiting https://lautorite.qc.ca or calling 1-877-525-0337.

Thank you for your trust and bringing your concern(s) to our attention.